Job Overview:
Neo Healthcare Center is seeking a professional and friendly Receptionist to join our dynamic team. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service while managing front desk tasks efficiently. The Receptionist will help maintain a welcoming environment and ensure the smooth operation of daily administrative tasks.
Key Responsibilities:
- Greet and Welcome Patients: Warmly greet patients and visitors as they arrive, creating a positive first impression.
- Appointment Scheduling: Manage patient appointments, confirm bookings, and handle rescheduling or cancellations as needed.
- Phone and Email Communication: Answer and route phone calls, respond to email inquiries, and address patient questions with professionalism.
- Coordination: Collaborate with medical staff to ensure seamless communication and patient flow.
- Waiting Area Management: Keep the reception and waiting areas clean, organized, and stocked with relevant materials.
- Assist with Administrative Tasks: Support administrative functions as needed, including filing, data entry, and handling mail.
- EEG/EMG: Employee will be trained in same center.
Qualifications:
- Education: Diploma or equivalent; additional qualifications in administration or healthcare management are a plus.
- Experience: Minimum of 1-2 years of experience as a receptionist or in a customer-facing role, preferably in a healthcare setting.
- Skills:
- Strong communication and interpersonal skills.
- Proficiency in using office software (MS Office Suite) and familiarity with medical scheduling systems.
- Ability to multitask and prioritize tasks effectively.
- High level of discretion and respect for patient confidentiality.
- Good problem-solving skills and a positive attitude.
Personal Attributes:
- Friendly and welcoming demeanor.
- Professional appearance and punctuality.
- Attention to detail and organizational skills.
- Empathy and patience in dealing with patients of all ages.
Work Schedule:
- Full-time/Part time with a rotating shift schedule to cover clinic hours.
What We Offer:
Opportunities for training and career growth within the Neo Healthcare Center.
A supportive and collaborative work environment.
Competitive salary and benefits package.
